Shipping policy
Healing Herb Haven Shipping Policy
Thank you for shopping with Healing Herb Haven. We work carefully to prepare and ship every order as quickly as possible.
Order Processing
Please allow up to 72 hours for your order to be processed, prepared, and packaged before shipment. Processing time begins after your order and payment have been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Estimated Delivery Time
After processing, orders are generally expected to arrive within 7–10 business days. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside our control.
Please note that the 7–10 business-day delivery estimate is separate from our processing time of up to 72 hours.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation by email or text message when tracking information is available. Please allow up to 48 hours for tracking details to update after the carrier receives your package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error, contact Healing Herb Haven as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Healing Herb Haven is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer. Additional shipping charges may apply if an order must be shipped again.
Shipping Delays
Occasional delays may occur because of severe weather, carrier disruptions, holidays, high order volume, or other events beyond our control. We appreciate your patience if a delay occurs.
Lost, Stolen, or Damaged Packages
If your tracking information shows that your order was delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for assistance.
Please contact Healing Herb Haven promptly if your package arrives damaged or appears to have been lost in transit. Include your order number and any relevant photographs so we can review the situation.
Contact Us
For questions about your shipment, please contact Healing Herb Haven and include your full name and order number.